I can’t tell you in words how wonderful and exciting it is when you get your first client, or any new client for that matter.
That’s when you say to yourself “Yes! It’s working!”
This is the moment when you feel like you’re finally getting somewhere. All the hard work and preparation you put in has come to fruition.
But that’s only the start.
Now the hard work really begins because you’ve got to be able to ‘keep’ that client.
So, ask yourself. How far would you go?
How far would you go to ensure that your clients are happy?
Now I’m not suggesting you do anything illegal or immoral. What I’m asking is, do you have clear client boundaries?
I’m going to use the example of office hours. The time you have allocated to do client work. The times stated on your service agreement clients will sign before any work begins.
Okay. Here goes…
What would you do if a client suddenly called you late one evening...